Knowledge Base
ABC IT Support
Helpful articles, tips and how-to's to help you get back to taking care of our kiddos!Human Resources Support
Helpful information about your benefits, payroll and everything else HR related can be found here.QA Support
Billing Support
Certify Support
Recent Articles
60 day Late Exception
All reimbursements must be submitted within 60 days of the expense date per IRS guidelines. If not submitted in a timely manner, you must request approval from your Market Leader. Once approved, it will be reviewed by our VP of Finance. If approved, ...Navigating to Benefits with Toggle
If you were a teammate prior to 6/20/2023, you will see two client ID option in Paycor. If you need to review your benefit elections, please be sure you select the "Action Behavior Centers Therapy LLC - 159527' prior to navigating to your benefits. ...My calendar and session note do not match. What do I do?
This is a common discrepancy that occurs when you update the time during conversion without updating the calendar appointment first under "Full Details". If you click on the "Check Mark" on your appointment, you can view the timesheet you submitted. ...I received an error message when trying to convert. What do I do?
You can view the Conversion Errors CR Quick Guide to further assist. Thank you, QA Support Need help navigating the QA HelpDesk? View our QA Support Guide.No Billing Codes Available
If billing codes aren't populating for a patient: Is this patient new? If so, please keep in mind that insurances and auth codes are usually added 24 hours after the new profile is created. If it hasn't been 24 hours, please hold off on submitting a ...
Popular Articles
FSA Medical & Dependent Plans
WEX Customer Service Questions when enrolled: 1-866-451-3399 Questions before you enroll: 1-844-561-1337 Email a question: customerservice@discoverybenefits.com Submit a form: forms@discoverybenefits.com Live chat: go to www.wexinc.com, hover over ...No Billing Codes Available
If billing codes aren't populating for a patient: Is this patient new? If so, please keep in mind that insurances and auth codes are usually added 24 hours after the new profile is created. If it hasn't been 24 hours, please hold off on submitting a ...How to setup SNAPmobile app for your Axxess phone
1. In order to setup the SNAPmobile app on your iPhone or Android device, you will need to go to the appropriate application store from your device: Apple App Store (web link): https://www.apple.com/ios/app-store/ Google Play (web link): ...University Partner Discount Matrix and Resources
Please refer to our Teammate Handbook under "ABC Foundations" for all information including University partnership and student loan repayment resources. Attached includes the University Partnership Discounts.I need to change the time/location/date on my note for an appointment that is already converted. How do I fix this?
Hi! If documentation needs to be corrected/resubmitted after the appointment is converted, the provider will need to submit the corrected documentation through the patient dashboard. Please note that after an appointment is corrected, documentation ...