Popular Articles
FSA Medical & Dependent Plans
WEX Customer Service Questions when enrolled: 1-866-451-3399 Questions before you enroll: 1-844-561-1337 Email a question: customerservice@discoverybenefits.com Submit a form: forms@discoverybenefits.com Live chat: go to www.wexinc.com, hover over ...
No Billing Codes Available
If billing codes aren't populating for a patient: Is this patient new? If so, please keep in mind that insurances and auth codes are usually added 24 hours after the new profile is created. If it hasn't been 24 hours, please hold off on submitting a ...
How to setup SNAPmobile app for your Axxess phone
1. In order to setup the SNAPmobile app on your iPhone or Android device, you will need to go to the appropriate application store from your device: Apple App Store (web link): https://www.apple.com/ios/app-store/ Google Play (web link): ...
I need to change the time/location/date on my note for an appointment that is already converted. How do I fix this?
Hi! If documentation needs to be corrected/resubmitted after the appointment is converted, the provider will need to submit the corrected documentation through the patient dashboard. Please note that after an appointment is corrected, documentation ...
Expired Codes
The authorization setup on the appointment has either expired or is not valid for the given service date. You may choose a different authorization or service code from the list below, or contact your billing administrator Example: This error messages ...